Support

• Phone Support : Our support technicians are ready to help on the phone 24/7/365. You will always have access to support when you need it most.
• E-mail Support : E-mail support is another option for all our clients. Although, we recommend phone support for the most critical needs, our support technicians will quickly respond to e-mail support requests as well.
• On-Site Support : Although Tera Networks can handle most issues remotely, we will dispatch personnel to provide on-site assistance when adequate support cannot be provided remotely.
• Incident Tracking : All support requests are logged and managed in Tera Networks helpdesk system. This allows us to quickly track all service requests to ensure the fastest response and resolution possible. This system also provides updates to users via e-mail to ensure they are aware of the work being done by our technical teams.
• Network Diagram & Infrastructure Guide : We document your network and configurations. Tera Networks provides you with detailed, written documentation of your networking infrastructure, documenting network design, users, equipment, IP addressing, and much more.